{"id":32,"date":"2026-09-18T10:32:06","date_gmt":"2026-09-18T10:32:06","guid":{"rendered":"https:\/\/locals.buildprosites.com\/imogen-hale-warm\/about\/"},"modified":"2026-09-18T10:44:31","modified_gmt":"2026-09-18T10:44:31","slug":"about","status":"publish","type":"page","link":"https:\/\/locals.buildprosites.com\/imogen-hale-warm\/about\/","title":{"rendered":"About"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"32\" class=\"elementor elementor-32\">\n\t\t\t\t<div data-bps-section=\"section\" data-bps-section-slug=\"about-01\" class=\"elementor-element elementor-element-678ba55c section light moa-lg e-flex e-con-boxed e-con e-parent\" data-id=\"678ba55c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d06ed749 e-con-full e-flex e-con e-child\" data-id=\"d06ed749\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c9deada8 e-con-full e-flex e-con e-child\" data-id=\"c9deada8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-bps-id=\"about-01-headline-1\" data-bps-type=\"headline\" class=\"elementor-element elementor-element-6567b268 prehead elementor-widget elementor-widget-heading\" data-id=\"6567b268\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">About<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-bps-id=\"about-01-headline-2\" data-bps-type=\"headline\" class=\"elementor-element elementor-element-41da9898 bd-h1 hero-title elementor-widget elementor-widget-heading\" data-id=\"41da9898\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">I started this work because I handled a bad year badly<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div data-bps-id=\"about-01-subheadline-1\" data-bps-type=\"subheadline\" class=\"elementor-element elementor-element-df42a557 elementor-widget elementor-widget-text-editor\" data-id=\"df42a557\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In 2013 I was running operations for a regional logistics firm when a warehouse fire took out two thirds of our capacity overnight. We were praised for the recovery. Eleven months later half of my managers had left, and the ones who stayed had stopped telling me things. Nobody had trained me for the part after the part everybody talks about.<\/p><p>I went looking for the research and found surprisingly little of it. So I started collecting the stories myself: first as a part-time doctorate, then as four books and a stubborn habit of asking people what month seven felt like.<\/p><p>The work now sits in three places. I write &mdash; books and a Sunday letter that reaches about 34,000 people. I speak, mostly to organisations somewhere in the long middle of something hard. And I run two or three long engagements a year with leadership teams who want the slow version rather than the keynote.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-bps-id=\"about-01-subheadline-2\" data-bps-type=\"subheadline\" class=\"elementor-element elementor-element-51fa3c0d elementor-widget elementor-widget-text-editor\" data-id=\"51fa3c0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>I am not a motivational speaker, and I try never to tell a room that things happen for a reason. What I offer is more modest and more useful: a clear description of the terrain, honest language for it, and a handful of practices that hold up under load.<\/p><p>I live in Edinburgh with a bad-tempered lurcher and an unreasonable number of index cards.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18dcf587 e-con-full bps-media e-flex e-con e-child\" data-id=\"18dcf587\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-bps-id=\"about-01-image-url-1\" data-bps-type=\"image\" class=\"elementor-element elementor-element-0b0597e1 bd-photo elementor-widget elementor-widget-image\" data-id=\"0b0597e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"820\" height=\"1024\" src=\"https:\/\/locals.buildprosites.com\/imogen-hale-warm\/wp-content\/uploads\/sites\/43\/2026\/09\/ih-c-about-820x1024.jpg\" class=\"attachment-large size-large wp-image-10\" alt=\"Imogen Hale relaxed on a sofa in a bright room full of houseplants\" srcset=\"https:\/\/locals.buildprosites.com\/imogen-hale-warm\/wp-content\/uploads\/sites\/43\/2026\/09\/ih-c-about-820x1024.jpg 820w, https:\/\/locals.buildprosites.com\/imogen-hale-warm\/wp-content\/uploads\/sites\/43\/2026\/09\/ih-c-about-240x300.jpg 240w, https:\/\/locals.buildprosites.com\/imogen-hale-warm\/wp-content\/uploads\/sites\/43\/2026\/09\/ih-c-about-768x960.jpg 768w, https:\/\/locals.buildprosites.com\/imogen-hale-warm\/wp-content\/uploads\/sites\/43\/2026\/09\/ih-c-about.jpg 962w\" sizes=\"(max-width: 820px) 100vw, 820px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-bps-id=\"about-01-caption-1\" data-bps-type=\"headline\" class=\"elementor-element elementor-element-c79aff5f bd-caption elementor-widget elementor-widget-heading\" data-id=\"c79aff5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Portrait &mdash; fictional subject<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-bps-id=\"about-01-creds-1\" data-bps-type=\"subheadline\" class=\"elementor-element elementor-element-f26226b8 bd-creds bd-cardw elementor-widget elementor-widget-text-editor\" data-id=\"f26226b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4>Credentials<\/h4><ul><li>PhD, Organisational Behaviour &mdash; Lowry School of Management<\/li><li>Visiting Fellow, Institute for Public Services (2024&ndash;)<\/li><li>Chartered Fellow, Institute of Operations Leadership<\/li><li>Trustee, The Ossei Foundation for care workers<\/li><li>Columnist, The Pellinore Review (2021&ndash;2025)<\/li><\/ul><p class=\"bd-small\">All institutions fictional<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-bps-section=\"section\" data-bps-section-slug=\"features-06\" class=\"elementor-element elementor-element-abf271c6 section light2 moa-xl e-flex e-con-boxed e-con e-parent\" data-id=\"abf271c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-94f2f256 e-con-full e-flex e-con e-child\" data-id=\"94f2f256\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-bps-id=\"features-06-headline-1\" data-bps-type=\"headline\" class=\"elementor-element elementor-element-b26002ad bps-text-accent prehead elementor-widget elementor-widget-heading\" data-id=\"b26002ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Milestones<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb100d49 e-con-full e-flex e-con e-child\" data-id=\"cb100d49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f9447f95 e-grid e-con-full e-con e-child\" data-id=\"f9447f95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c248a30e e-con-full moa-sd bd-card moa-pane e-flex e-con e-child\" data-id=\"c248a30e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-bps-id=\"features-06-headline-3\" data-bps-type=\"headline\" class=\"elementor-element elementor-element-b4468225 bd-year elementor-widget elementor-widget-heading\" data-id=\"b4468225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">2013<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-bps-id=\"features-06-subheadline-1\" data-bps-type=\"subheadline\" class=\"elementor-element elementor-element-575439fe elementor-widget elementor-widget-text-editor\" data-id=\"575439fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The warehouse fire. Nine days of clarity, eleven months of attrition, and the question that became the work.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a8d4fba e-con-full moa-sd bd-card moa-pane e-flex e-con e-child\" data-id=\"7a8d4fba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-bps-id=\"features-06-headline-4\" data-bps-type=\"headline\" class=\"elementor-element elementor-element-ff6fff81 bd-year elementor-widget elementor-widget-heading\" data-id=\"ff6fff81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">2016<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-bps-id=\"features-06-subheadline-2\" data-bps-type=\"subheadline\" class=\"elementor-element elementor-element-0989318b elementor-widget elementor-widget-text-editor\" data-id=\"0989318b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>The Recovery Habit<\/em> published while finishing the doctorate. 40 interviews, one patient editor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-baeee0cd e-con-full moa-sd bd-card moa-pane e-flex e-con e-child\" data-id=\"baeee0cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-bps-id=\"features-06-headline-5\" data-bps-type=\"headline\" class=\"elementor-element elementor-element-ab3b9b5e bd-year elementor-widget elementor-widget-heading\" data-id=\"ab3b9b5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">2019<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-bps-id=\"features-06-subheadline-3\" data-bps-type=\"subheadline\" class=\"elementor-element elementor-element-4c9917bd elementor-widget elementor-widget-text-editor\" data-id=\"4c9917bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>First main-stage keynote at the Two Rivers heads&rsquo; conference. <em>Small Brave Things<\/em> that autumn.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c000a69d e-con-full moa-sd bd-card moa-pane e-flex e-con e-child\" data-id=\"c000a69d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-bps-id=\"features-06-headline-6\" data-bps-type=\"headline\" class=\"elementor-element elementor-element-0deabb5a bd-year elementor-widget elementor-widget-heading\" data-id=\"0deabb5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">2022<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-bps-id=\"features-06-subheadline-4\" data-bps-type=\"subheadline\" class=\"elementor-element elementor-element-566600e4 elementor-widget elementor-widget-text-editor\" data-id=\"566600e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>Hold the Line<\/em>. Eighteen months embedded with managers through a genuinely awful winter.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a08b6b58 e-con-full moa-sd bd-card moa-pane e-flex e-con e-child\" data-id=\"a08b6b58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-bps-id=\"features-06-headline-6-x5\" data-bps-type=\"headline\" class=\"elementor-element elementor-element-b8e5f0b7 bd-year elementor-widget elementor-widget-heading\" data-id=\"b8e5f0b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">2026<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div data-bps-id=\"features-06-subheadline-4-x5\" data-bps-type=\"subheadline\" class=\"elementor-element elementor-element-7657196a elementor-widget elementor-widget-text-editor\" data-id=\"7657196a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>The Steady Middle<\/em>, and a 24-city tour she has been told is too ambitious.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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